Technical Support Representative
AGTEK Development Company, a part of Hexagon, is looking for a Technical Support Representative to join its Technical Support Department.
Background:
Based in Livermore, California, AGTEK is widely and favorably recognized as the leading supplier of earthwork takeoff and 3D modeling solutions for heavy construction contractors. Founded in 1981, AGTEK pioneered computer optimization software for agricultural land leveling, construction earthwork and GPS grading.
Our parent company Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.
Job Description:
Technical Support
Provides technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products
Provide a friendly, courteous experience for customers
Address customer problems within established response time
Suggest changes and methods for the improvement of our products
Verify, and if necessary, report defects when encountered during testing, support or training
Quality Control
Test new versions and updates
Confirm bug fixes and maintain bug tracking system
Other Tasks
Assist with the development and editing of training guides and videos
Provide training and support for customers, sales people and internal staff
Assemble and test fly drones
Skills and Qualifications:
College degree preferred or equivalent work experience in computer or information technology
Experience in the construction Industry, AGTEK products preferred
Must be reliable and punctual with a strong work ethic and self motivated
Outstanding interpersonal skills and a positive attitude
Ability to quickly master and explain software
Articulate and well-spoken with excellent phone and email etiquette
Must work cooperatively with other team members
Is willing to travel occasionally
Compensation:
Competitive salary, benefits and expenses. Comprehensive training. Excellent support. Collegial environment. Long term career opportunity with leader in niche market.
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